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ROBICARA

Terms & Conditions

IMPORTANT NOTICE — U.S. IMPORT DUTIES ON ITALIAN FURNITURE

Effective Date: August 2025

Dear Valued Customer, we want to keep you informed about recent changes to U.S. import duties on Italian furniture. A 15% additional duty tax is currently in effect, and we have taken proactive steps to minimize costs for you.

Potential Further Reductions: Ongoing negotiations between the U.S. and the EU may result in lower tariffs in the coming weeks. However, there remains a possibility that the current administration could move to increase tariffs on European imports. The situation is currently unpredictable for all parties involved. Please rest assured that we are closely monitoring developments and will keep you informed of any significant changes. Our team remains fully committed to minimizing the impact of any tariff adjustments on your operations.

We appreciate your trust and patience. Our team is committed to ensuring a seamless, cost-effective experience for you.

  1. DEFINITIONS

Custom Drawing: A drawing or sketch of a custom product provided to a Customer by ROBICARA or Represented Vendor. Drawings typically illustrate significant product dimensions and product structure.

Drawing for Approval (DFA): A drawing made to order or a Custom Item provided to a Customer for approval prior to production. Final inlaying sizing and layout of natural materials (shagreen, parchment, etc.) may slightly change.

Balance Due Notice (BDN): An invoice sent to a Customer to collect the balance due on a Sales Order. A BDN reflects all activity against a Sales Order, including the total Order amount and all payments made. Balance is due before shipping from factory.

Receiving Warehouse: A Customer-specified shipping location where the product will be received and inspected before final delivery at the installation site.

Title & Risk of Loss: Delivery of goods to carrier shall be deemed delivery to Buyer, and thereupon title to such goods, and risk of loss or damage, shall be Buyer’s. Any claim for shortage or damage must be made in writing within seventy-two (72) hours after receipt of shipment.

Cancellation and Change Order Fee: An additional fee charged when a Sales Order’s specification is changed or an Order is cancelled. All goods are custom-made to order. Orders are not cancellable after five (5) working days, nor returnable. Changes, returns, or cancellations require prior written approval and are subject to fees of up to 50% of the net selling price.

Freight Charge: The charge billed to a Customer for shipping the product. Please note: when ‘Freight included to the nearest Port’ is stated, entry taxes, customs, insurance, handling, Federal Fish & Wildlife entry (where applicable), and delivery to the final destination are NOT INCLUDED.

  1. BESPOKE & CUSTOM ORDERS

Due to the custom nature of each item produced by ROBICARA, specific terms apply to all custom orders. Our pricing reflects the handmade nature and luxurious materials implemented to the client’s specification. Products are not ready-to-ship stock items and are made to order. Almost all orders are bespoke and custom; pricing will be discussed in advance and is subject to change without notice.

Any changes to a custom order for sizing, finish, or other specifications must be made within 7 days of initial placement. A change order must be submitted and signed by the client and a ROBICARA representative.

2.1 Sample Approval

  1. Samples of materials will be provided to the Client at cost for approval, if requested.
  2. The Client is responsible for reviewing and formally approving the materials in a timely manner.
  3. Approval must be confirmed in writing with a signed acknowledgment upon receipt of the sample.

2.2 Variations

  1. Due to the inherent nature of materials, slight variations may occur between approved samples and the final product.
  2. Such variations are considered normal and acceptable within industry standards.
  3. The Client acknowledges that natural variations do not constitute defects and shall not be grounds for rejection of the final product.

2.3 Marble & Stone Selection

  1. Given the natural characteristics of marble and stone, high-resolution images of selected slabs will be provided for approval.
  2. The Client acknowledges that natural variations in color, veining, and texture are inherent to these materials and cannot be entirely controlled.
  3. Such variations shall not be considered defects and shall not be grounds for refusal of the final product.

By approving the materials outlined in the invoice or sample provided, the Client acknowledges and agrees to be bound by the terms and conditions set forth herein.

  1. TERMS & CONDITIONS

3.1 Orders and Acceptance

All orders are subject to acceptance by ROBICARA. Once an order has been accepted and confirmed through an approved invoice and receipt of the required deposit, the order becomes final and binding. ROBICARA reserves the right to refuse or cancel any order at its sole discretion prior to acceptance.

3.2 Pricing

Prices are subject to change without notice. All prices are exclusive of shipping, crating, handling, duties, taxes, and other applicable charges, unless otherwise specified in writing. Quotations are valid for 30 days unless otherwise stated.

3.3 Payment Terms

A minimum deposit of fifty percent (50%) of the purchase price is required to initiate order fulfillment and production. Orders for in-stock products require payment in full at the time the order is placed. The final balance, including shipping, crating, packing, handling, duties, taxes, and service charges, must be paid prior to shipment. A service charge of approximately 5% will apply to all balances unpaid 30 days after the invoice date.

3.4 Order Specifications and Documentation

The description of materials, finishes, dimensions, and specifications stated in the approved invoice constitutes the official and binding reference for the order. The approved invoice supersedes any prior discussions, emails, drawings, quotations, or preliminary selections. Once the invoice has been approved and the required deposit received, the order is released to production and specifications may not be modified.

3.5 Made-to-Order Products

Unless otherwise specified, all ROBICARA products are made-to-order. Accepted orders may not be cancelled by the Purchaser and accepted merchandise may not be returned. No returns or cancellations will be accepted for custom or made-to-order items. If ROBICARA agrees, at its sole discretion, to accept a return, a 50% handling charge will apply and all shipping costs will be the responsibility of the Purchaser.

3.6 Natural Materials and Handcrafted Finishes

ROBICARA products utilize natural materials and artisanal production techniques. Variations in wood grain, marble, stone, leather, metal patinas, and handcrafted finishes are inherent characteristics and are not considered defects. Samples are provided as general finish references only and may not represent the exact appearance of the final product.

3.7 Client Approvals and Production Timeline

Production timelines provided by ROBICARA are estimates only. Lead times are calculated based on the assumption that all approvals, specifications, and deposits are received in a timely manner. Delays caused by the Purchaser — including delayed approvals, specification changes, requests for additional samples, or delayed payments — may result in adjustments to the production and delivery schedule. ROBICARA shall not be held responsible for such delays. Production lead times begin only after final approval of specifications and receipt of the required deposit.

3.8 Storage

Completed merchandise must be shipped within 30 days from the date of the final invoice. After this period, a storage fee of 4% per month will be applied to the value of the order.

3.9 Shipping and Risk of Loss

Unless otherwise agreed in writing, all shipments are made Ex Works (EXW) or FCA origin. Title and risk of loss transfer to the Purchaser once the goods leave the ROBICARA facility or designated warehouse. ROBICARA is not responsible for shipping delays, damages, or losses occurring during transit. Any claims for shipping damage must be made directly with the carrier.

3.10 Return Authorization

No merchandise may be returned without a Return Authorization Number issued by ROBICARA. Unauthorized returns will be refused and returned freight collect to the sender.

3.11 Payment by Third Parties

All monies paid on account of an order shall be credited to the account of the named Purchaser. Acceptance of payment from any party other than the Purchaser shall be considered an accommodation only and shall not create a vendor-vendee relationship with any third party.

3.12 Severability

If any provision of these Terms and Conditions is determined to be invalid or unenforceable, such provision shall be deemed severable and shall not affect the validity of the remaining provisions.

3.13 Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida. The Purchaser agrees that exclusive jurisdiction and venue for any dispute shall be the state or federal courts located in Broward County, Florida.

ALL SALES ARE FINAL. Accepted orders may not be cancelled by Purchaser and accepted merchandise may not be returned. Should ROBICARA agree, at its sole discretion, to accept a return, a 50% handling charge will be levied. No returns or cancellations will be accepted on made-to-order pieces. Shipping costs are payable by Purchaser.

  1. WARRANTY & DISCLAIMER

ROBICARA provides a limited warranty covering all goods sold under this agreement for a period of one (1) year, commencing from the date the product is inspected and accepted at the receiving warehouse, as evidenced by Proof of Delivery (POD). This warranty warrants that the goods will be free from defects in workmanship and materials under normal use and service.

4.1 Inspection & Claims

All products must be inspected immediately upon receipt. Any visible damage, shortages, or non-conformities must be:

  1. Clearly noted on the Proof of Delivery (POD), and
  2. Reported to ROBICARA in writing within seventy-two (72) hours of delivery.

Failure to comply with these requirements may void warranty and freight-related claims.

4.2 Warranty Exclusions

This warranty does not cover damage or failure resulting from:

  • Misuse, abuse, neglect, or accidents
  • Improper handling, storage, installation, or maintenance
  • Exposure to excessive humidity, moisture, direct sunlight, or drastic temperature fluctuations
  • Shipping damage not noted at time of delivery
  • Normal wear and tear

4.3 Remedies

If a product is determined by ROBICARA to be defective and covered under this warranty, ROBICARA’s sole and exclusive obligation, at its discretion, shall be to repair or replace the product. Replacement items will be produced within the standard production time required to manufacture the same product. This warranty does not cover removal, installation, labor, storage, freight, or any incidental or consequential damages.

4.4 Material Characteristics

Many ROBICARA products feature hand-applied finishes and natural materials. Variations in color, tone, texture, veining, grain, and character are inherent and expected. ROBICARA does not warrant against natural aging processes, including fading, patination, oxidation, or material movement. Such characteristics are not considered defects.

4.5 Limitation of Liability

ROBICARA’s liability under this warranty shall in no event exceed the original purchase price of the product. Under no circumstances shall ROBICARA be liable for indirect, incidental, or consequential damages.

  1. DELIVERY & RETURN POLICY

5.1 Shipping / Delivery

As a service to our customers, ROBICARA will arrange the shipping of orders via one of our preferred carriers. All charges are PROFORMA and will be included on the final balance due notice. ROBICARA highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries, and facilitate in-home installation.

5.2 Receipt of Product

When receiving shipments with a Bill of Lading (BOL), a signature on the BOL confirms that the products are received in good condition unless exception is made. If the driver must ‘drop and dash’, the receiver should note on the BOL that any concealed damage will be the responsibility of the carrier or manufacturer as determined upon inspection. Full inspection must occur within 48 hours of delivery and all freight claims must be filed within 72 hours.

5.3 Inspection of Product

Inspect cartons or crates carefully upon receipt. Take photos of any damage to the packaging — this is necessary to expedite damage claim resolution. Unpack and inspect all merchandise carefully. NEVER discard original packaging until satisfied with the delivery. ROBICARA must be notified within 48 hours of any concealed damage found.

5.4 Damage & Insurance Claim Policy

Important Notice:

  • Insurance coverage applies only to claims reported within 72 hours of delivery.
  • The claim must be supported by a Proof of Delivery (POD) indicating damage to the crate upon receipt.
  • If the crate is signed as received in good condition, the receiving warehouse typically does not accept responsibility for damage discovered during unpacking.

We strongly recommend inspecting goods immediately upon delivery. Any issue must be documented and reported within the required time frame to keep insurance coverage valid.

5.5 Return Policy — General

All products should be inspected upon receipt to verify goods are per order confirmation. Returns must be authorized by ROBICARA for refund, credit, or exchange.

  • Returns are only available when a piece is received with a factory construction defect — detailed photographs of defects are required.
  • Returns are not available for components that can be easily replaced (glass tops, stone tops, hinges, etc.) damaged during transportation — an insurance claim process will be initiated.
  • Merchandise returns without written approval by ROBICARA will not be accepted and will be returned to the shipper at their expense.
  • Installed, altered, or damaged products will not be accepted as returns.
  • Returns must be received to the designated location within 30 days of the agreed upon return date.
  • All returns are subject to a restocking fee of 25% of the NET value. Shipping, credit card fees, or other fees are non-refundable.
  • Made-to-order returns are subject to up to 50% restocking fee of the NET value.
  • Customer is responsible for return shipping fees.
  • Any product received after 30 days or not in brand new condition will not be accepted.

5.6 Return Policy — Custom Orders

All custom and made to order orders are FINAL SALE and cannot be returned. All deposits are non-refundable.

Effective Date: November 1, 2016 | Last Updated: August 2025

ROBICARA Inc. | robicara.com/tc/