TERMS & CONDITIONS

 

DEFINITIONS

CUSTOM DRAWING

A drawing or sketch of a custom product provided to a Customer by ROBICARA or Represented Vendor. Drawings typically illustrate significant product dimensions and product structure. See “Drawing For Approval.”

DRAWING FOR APPROVAL (DFA)

A drawing of a custom Item that is provided to a Customer by ROBICARA for approval prior to production. The drawing illustrates significant product dimensions and product structure.

BALANCE DUE NOTICE (BDN)

An invoice sent to a Customer to collect the balance due on a Sales Order.

A BDN reflects all of the activity against a Sales Order, including the total Order amount and all payments made by the Customer. Balance due before shipping from factory.

RECEIVING WAREHOUSE

A Customer-specified shipping location where the product will be received and inspected before final delivery at the installation site.

BALANCE DUE NOTICE (BDN)

An invoice sent to a Customer to collect the balance due on a Sales Order.

A BDN reflects all of the activity against a Sales Order, including the total Order amount and all payments made by the Customer. Balance due before shipping from factory.

TITLE RISK OF LOSS

Delivery of goods to carrier shall be deemed delivery to Buyer, and thereupon title to such goods, and risk of loss or damage, shall be Buyer’s.

Any claim by Buyer against Manufacturer or carrier for shortage or damage occurring prior to such delivery must be made in writing within seventy-two (72) hours after receipt of shipment and accompanied by original

transportation bill signed by the carrier noting that the carrier received the goods from Manufacturer in the conditions claimed. All deliveries are subject to the accompanying Freight Receiving Rules.

CACELLATION AND CHANGE ORDER FEE

An additional fee charged to a Customer wh en a Sales Order’s specification is changed or an Order is cancelled. All goods are custom made to order specifications. orders are not cancelable after 5 (5) workingdays,

nor returnable. changes in orders, returns or cancellations require prior written approval from manufacturer. such orders will be subject to change, cancellation or stocking fees up to 50% of the net sellingprice.

FREIGHT CHARGE

The charge billed to a Customer for shipping product to a ship-to address.

Please note that when “Freight included on the price to the nearest Port means that entry taxes custom,

insurance, handling, Federal Fish & Wildlife entry (where applicable), delivery to final destination are NOT INCLUDED”.

 

 

 

Changes to terms of use/terms of purchase and to site

ROBICARA reserves the right to update or modify these terms of use at any time without prior notice. For this reason, we encourage you to review these terms of use whenever you purchase products from us or use our website – For your convenience each Invoice, PO , Estimate has a link on the comments you can easily click http://robicara.com/tc/, or copy and paste

Bespoke

 Due to the custom nature of each and every item produced by Robicara specific terms and conditions apply for all custom orders. Our pricing reflects the handmade nature and luxurious materials implemented into each item to the client’s specification. Our products are not ready to ship stock items and are made to order. Almost all orders are Bespoke and custom therefore pricing will be discussed in advance. prices are subject to change without notice. Robicara is not a manufacture of raw materials such as steel, aluminum, brass, precious metals, textiles, leather, wood,. All clients will be notified of any changes as production commences. Any changes to any custom order for sizing, finish or other will be up-charged to the client at specified cost and must be made within 7 days of initial placement of order. A change order must be submitted and signed by the client and a representative of Robicara

  TERMS & CONDITIONS

ALL SALES ARE FINAL. Accepted orders may not be cancelled by Purchaser and accepted merchandise may not be returned. Should ROBICARA make an exception to this rule and agree to accept the return of goods a 50% handling charge will be levied. No returns or cancellations will be accepted on ‘made-to-order’ pieces. Costs of shipping will be payable by Purchaser. Merchandise returns without a return authorization number pre-assigned by ROBICARA, will not be accepted and will be returned to the shipper freight collect.

All monies paid on account of this order shall be credited to the account of the named Purchaser. ROBICARA’S acceptance of payment from anyone other than Purchaser shall be as an accommodation only and shall not create a vendor-vendee relationship express or implied with a payee other than the Purchaser.

Any part of the terms and conditions stated herein are held void or unenforceable, such part will be treated as severable, leaving valid the remainder of the terms and conditions.

This agreement shall be governed by the laws of the State of FLORIDA, and cannot be changed, except by a further writing signed by the party against whom such change is sought to be enforced. Purchaser consents to the exclusive jurisdiction of the federal and state courts located within the county of FLORIDA, State of FLO RIDA in connection with any controversy or claim arising out of or relating to this Agreement.

DELIVERY & RETURN POLICY

SHIPPING/DELIVERY

As a service to our customers, ROBICARA will arrange the shipping of orders via one of our preferred carriers. All charges are PROFORMA and will be included on the final balance due notice.

RECEIPT OF PRODUCT

ROBICARA highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries, and facilitate in-home installation. ROBICARA will recommend a receiver for client if requested. ROBICARA advises that all crated goods should be processed through a professional receiver such as a receiving warehouse. A receiving warehouse acts as an agent for the client and is responsible to note any damage and assist the owner with filing a freight claim when any damage is found. A qualified receiving person should be present to accept products when delivered directly to a home.

When receiving shipments with a BOL, a signature on the BOL confirms that the products are received in good condition unless exception is made on the BOL.

When receiving parcel deliveries, a signature on carrier automated handheld confirms that the products are received in good condition.

If the merchandise is refused upon delivery for quality or damage issues, the receiver should contact ROBICARA SALES immediately.

If the driver must “drop and dash”, the receiver should note on the BOL that any concealed damage of boxed or crated product will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Full inspection must occur within 48 hours of delivery and if applicable, all freight claims must be filed within 72 hours.

INSPECTION OF PRODUCT

Inspect the cartons or crates carefully. Take photos of any damage to the packaging, this is necessary to expedite damage claim resolution. Open the Crates

If it is not intact or it is covered over, you should assume the package has been tampered with. Note this on the BOL or report to the parcel carrier representative.

Unpack the cartons or crates. Inspect all merchandise carefully. Cartons and crates should always be unpacked in your presence. NEVER discard original packaging until satisfied with the delivery.

If you are unable to inspect the merchandise at the time of receiving the shipment, note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the products. ROBICARA must be notified within 48 hours of any concealed damage that is found. Keep a copy of the BOL. Save the packaging material and take pictures of the damage.

All claims should be reported to ROBICARA SALES  . However, when appointing their own carrier, client is responsible for filing claims with the appointed carrier.

PRODUCT QUALITY AND IN-TRANSIT DAMAGE REPORTING

The manufacturer prior to release to ensure that the order is in good condition, complete, and ready for shipment, inspects products.

The carrier is responsible for a complete inspection of the products at the point of origin. Any damage must be noted on the BOL. The signed BOL is confirmation by the carrier that they have accepted responsibility for delivering the products in the condition in which they were received. Inspections of the boxed or crated products are limited to the exterior of the packages. Exceptions must be noted, and the packages opened at once if the condition of the cartons or crates appears compromised.

All freight damage claims must be made directly to ROBICARA SALES within 48 hours of receipt.

If the customer appoints their own carrier, freight claims must be filed directly with the appointed carrier. ROBICARA is not responsible for a customer’s own or third party freight damage and claims.

RETURN POLICY

General

All product should be inspected upon receipt to verify goods are per order confirmation.

Returns must be authorized by ROBICARA for refund, credit or exchange.

Items Return are only available when a piece is received with factory construction defect – please take many pictures of the defects

Return are not available for components that can be easily replace from manufacture like glass top, stone top, hinges etc. that have been damaged during transportation – An insurance claim process will start to refund the broken components in a timely matter. If client decide to replace a component without Robicara approval, ROBICARA will be no liable  for the cost

Merchandise returns without written approval by ROBICARA will not be accepted and will be returned back to the shipper at their own expense.

Installed, altered or damaged product will not be accepted as a return. Returns must be received to the designated location within 30 days of agreed upon return.

All returns are subject to a restocking fee of 25% of the NET value. Shipping, CC fee  or other fees are non-refundable, MADE TO ORDER returns up to 50% restocking fee of the NET

Customer is responsible for return shipping fees.

Any product received after the 30 days or of a condition other than brand new, will not be accepted.

This policy excludes customer service issues. (i.e. product quality and in-transit freight damage issues).

Custom

All Custom orders are final sale and cannot be returned. All deposits are non-refundable.